Explainers
These pages are for the moment when the pricing language itself is the bottleneck and the buyer still cannot tell what a seat, contact, or free plan really means in practice.
Read these explainers before comparing vendors when the pricing terms still sound simpler than they actually are.
Per-seat pricing is easiest to compare when the plan makes three things obvious: how many users are included, what the next user costs, and which capabilities are still locked behind the next tier. It stops being simple when vendors mix seat pricing with automation limits, add-ons, or feature gates that make one extra user feel much more expensive than the headline number suggests.
A contact can mean a stored record, a marketable record, a billable active profile, or some narrower definition hidden in the help docs. That is why contact-based pricing feels slippery: the number itself looks comparable across vendors, but the thing being counted may not be the same. Unless the definition is normalized first, a cheap-looking contact threshold can give a very false sense of headroom.
A free plan usually stops being enough at the moment the team needs a second real workflow, not the moment it finishes sign-up. The common breakpoints are more seats, better automation, cleaner reporting, or fewer branding and send limits. The smarter question is not 'Does this product have a free tier?' but 'What happens to us the moment the workflow becomes real?'
Explainers should remove the vocabulary bottleneck first, then send the reader back into a better comparison or shortlist decision.